Return & Refunds Policy | Church & Hill | Understand Returns Easily

Returns & Refunds Policy

At Church & Hill, we hope you will love your purchase. However, if something isn't quite right, we offer a 14-day returns period for eligible items purchased online.

Returns

You have 14 days from the day after receiving your order to notify us that you wish to return an item.

To initiate a return, please email us with your order number and reason for return. We will provide instructions on how to return your purchase.

To be eligible for a return, items must be unused, unworn and in their original condition, with all original tags and packaging intact. Please take care when trying on your item and avoid wearing it outdoors or exposing it to perfumes, smoke or other substances.

Please ensure that product packaging, including presentation boxes, is returned in its original condition. Do not attach postage labels or adhesive tape directly to the original product packaging.

Once you have notified us of your intention to cancel your purchase, you must send the item back within a further 14 days.

Return Shipping

Customers are responsible for the cost of returning unwanted items unless otherwise agreed or required by law.

We recommend using a tracked delivery service and retaining your proof of postage. Church & Hill cannot accept responsibility for returns lost in transit where the customer has arranged their own return shipping.

For faulty, damaged or incorrectly supplied items, please contact us so that we can arrange an appropriate resolution in accordance with your statutory rights.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method without undue delay and within the time limits required by law.

For eligible online cancellations, we will refund the original standard delivery charge where required by law. If you selected a more expensive delivery option, we are only required to refund the cost of our least expensive standard delivery option.

Refunds may be withheld until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, we reserve the right to deduct an amount reflecting any resulting reduction in value, as permitted by law.

Faulty or Damaged Items

We take great care to ensure that every Church & Hill piece meets our quality standards. If your item arrives faulty, damaged or not as described, please contact us as soon as possible, providing your order number and photographs where appropriate.

Your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Exchanges

If you would like a different colour or product, please contact us before returning your item. Exchanges are subject to availability.

Alternatively, you may return your original purchase in accordance with this policy and place a new order.

Exclusions

Personalised or bespoke items may not be eligible for cancellation where an exception under consumer law applies.

Nothing in this policy affects your statutory rights as a consumer.

For all returns and refund enquiries, please contact Church & Hill through the contact details provided on our website, quoting your order number.